Managed IT Support
Your outsourced IT department: the helpdesk your staff ring, plus somebody thinking a few months ahead about what is going to need replacing.
Managed IT in Leeds
Leeds
IT Support for Leeds Businesses
We are not a Leeds company, and we would rather tell you that on the first screen than let you find out later. REONEX works out of 521 Thornton Road in Bradford — about fifteen miles from Leeds city centre, out on the M606, down the M62 and in on the M621.
We have customers in Leeds, we drive over when there is something to do in person, and we fix the rest remotely while you carry on working. Ring 0333 344 9588 and we will tell you straight whether that arrangement suits your business.
Being straight with you
No Leeds office. Here is what that actually means
Accounts locked out, email behaving oddly, a Microsoft 365 licence that needs sorting, printing that has stopped, software that will not update, a laptop running like treacle: all of that gets dealt with remotely, by taking control of the machine while you watch. No travel, no waiting in for an engineer, and quicker than a visit would be even if we were round the corner.
What genuinely needs somebody there is a shorter list, and it is mostly physical: data cabling, a dead switch or firewall, hardware replacement, kitting out a new office, moving premises, installing cameras or door access, or standing in front of a room of staff who all need showing the same thing once.
When that is the job, we come to Leeds. Planned work gets booked in; urgent work depends on what else is already in the diary that day, and we will tell you which it is rather than make something up. What we will not do is sell you a response-time promise that quietly depends on us being somewhere we are not.
See what it costsOne address, stated plainly
Bradford, BD8 9RB. You always know who you are dealing with and where they are, which is more than you can say for a lot of coverage pages.
Leeds in particular
A city full of firms that cannot afford a confidentiality slip
Leeds is the largest legal and financial centre in the UK outside London. The city region is home to more than 1,500 legal businesses, including 28 of the UK's top 100 law firms, alongside dozens of banks and well over a hundred accountancy practices. The smaller professional firms sit in the Georgian offices around Park Square; the banks and insurers cluster around Park Row and Wellington Street, with the newer blocks down on the south bank of the Aire.
We are not pitching at the firms with four hundred staff and their own IT directors. Our customers are the six-to-twenty-five-person practices in the same streets — solicitors, accountants, brokers, surveyors, recruiters, consultancies — carrying exactly the same duties over client data with none of the internal IT department.
That shapes what we spend your money on: email security and anti-impersonation first, because that is how money and data actually walk out of a professional firm. Then access control, so people can only reach the files they should. Then backups that have been restored from rather than merely configured. Then the dull bits that keep a client meeting from falling over.
Small firm, big obligations
A ten-person practice holds the same sort of client data as a two-hundred-person one. The regulator does not scale its expectations down to suit.
What we look after
IT services for Leeds businesses
Four of these have their own Leeds pages with more detail. Prices for managed support are on the pricing page, per user per month, rolling monthly.
Microsoft 365
Migrations, licensing that matches reality rather than what somebody sold you, Teams and SharePoint set up so files are findable, and leavers removed properly.
Microsoft 365 in Leeds
Cyber Security
MFA everywhere, email impersonation protection, managed device security and patching. We also help businesses prepare for Cyber Essentials where a client or insurer is asking for it.
Security in Leeds
3CX Phone Systems
Keep your 0113 numbers, lose the old PBX in the cupboard. Calls on desk phones, laptops and mobiles, with queues and reporting that tell you what is actually happening.
3CX in Leeds
Backup & Disaster Recovery
Microsoft 365 backed up independently of Microsoft, because a deleted mailbox or an encrypted SharePoint site is not their problem to fix for you.
Explore Backup
Connectivity & Wi-Fi
FTTP, business broadband and leased lines where the numbers justify one, plus backup connections and Wi-Fi designed for the floorplate rather than guessed at.
Explore ConnectivitySomeone else's internet
In a shared building you are a guest on the network. That is fine until it is not.
Shared and serviced offices
If your Leeds office came with the internet included
A great many Leeds businesses rent space in a serviced building or a floor of a larger office, and the connection comes with the desk. It is convenient, it is usually fine, and it means you do not control the one thing everything else depends on. You cannot see what else is on that network, you cannot change the firewall, and when it goes down you join a queue behind everybody else in the building.
We work with that rather than against it. Devices are secured so they protect themselves wherever they are plugged in, data lives in Microsoft 365 rather than on a box in the corner, and where the shared line genuinely is not good enough we price up your own connection or a 4G or 5G backup so phones and email survive the building's bad days.
The same approach covers staff who are in the office two days a week and at the kitchen table for the other three.
How we secure devices
Outgrowing the old setup
When the person who set your IT up has moved on
Leeds businesses tend to grow in jumps. A firm goes from six people to eighteen over two good years, and the IT does not keep pace: the Microsoft 365 tenant is in somebody's personal account, half the staff share logins, there is no record of what licences are being paid for, and the person who originally set it all up was a friend of the founder who now does something else entirely.
None of that is a disaster. It is just untidy, and untidy gets expensive when you try to onboard five people in a month or when a client asks you to fill in a security questionnaire. We go through it, write down what exists, fix what is actually risky, and stop quietly paying for things nobody uses.
Grows without being replaced
Support priced per user means going from eight staff to twenty is an arithmetic change, not a change of supplier.
One technology partner
Everything else a Leeds office needs
You can hand us the lot, or just the part that is currently annoying you. We will say if you do not need something.
Where we work
Around Leeds, and the bits closest to us
Alongside the city centre we support businesses in Pudsey, Farsley, Horsforth, Yeadon, Guiseley, Morley, Rothwell, Headingley, Chapel Allerton and the surrounding districts.
Worth knowing if you are out that way: Pudsey, Farsley, Yeadon and Guiseley sit between us and Leeds, so for businesses there we are nearer than the city centre is. Morley and Rothwell are a straight run down the M62 and M621.
If your offices straddle more than one town, see Bradford, Wakefield and Huddersfield, or the full list on areas we cover.
Nearer than the city centre
For a business in Pudsey or Farsley, Thornton Road is the short hop and Leeds is the long one.
Switching provider
Thinking of moving IT provider?
Before you give anybody notice, find out what you own. The two questions that catch Leeds businesses out most often are who holds global administrator rights on the Microsoft 365 tenant, and whose name the domain is really registered in. If the answer to either is your outgoing provider, that is worth knowing while you still have a relationship with them.
We will go through that with you whether or not you end up moving to us. If your current provider is doing a decent job, we will say so — it is a short conversation and it costs you nothing.
- Who owns the Microsoft 365 tenant
- Domain, DNS & email records
- Licence count versus staff count
- Whether the backups restore
- Firewall, Wi-Fi & admin passwords
- Phone system and number ownership
Check before you jump
Two questions — who owns the tenant, and who owns the domain — decide how painful a switch is going to be.
FAQ
Leeds IT support — common questions
No, and we are not going to pretend otherwise. We are at 521 Thornton Road, Bradford, BD8 9RB — around fifteen miles from the city centre on the M606, M62 and M621. If having your provider inside the ring road matters to you, that is a perfectly reasonable thing to want and we are not the right fit.
Software, accounts, email, Microsoft 365, printing and most laptop misbehaviour are fixed remotely, usually faster than anybody could drive to you. Cabling, hardware swaps, new offices, equipment moves and anything needing a person in the room are done onsite, and we travel over for those.
Yes — professional services firms are a core part of what we do. A ten-partner practice holds the same sort of client data as a large one and gets asked the same security questions by clients and insurers. See IT for professional services and cyber security in Leeds.
Yes. Most of our customers have nobody internal looking after IT. We take on the helpdesk, Microsoft 365 administration, security, backups, supplier chasing and the forward planning. Managed IT support in Leeds covers the detail.
No, it is fairly normal. The aim is that staff get the same experience at every site — same logins, same files, same phone system — which is mostly a matter of putting the right things in Microsoft 365 and not relying on a server in one building.
Yes, on the pricing page, per user per month. Very few IT companies will tell you a number before a meeting. Agreements are rolling monthly with 30 days' notice.