Cyber Security
MFA, endpoint protection, email security and Cyber Essentials support, applied consistently across your business.
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Managed IT Support
Managed IT Support for Leeds Businesses
IT support from people who get to know your business. REONEX provides a full managed IT contract for Leeds businesses — helpdesk, remote and onsite support, monitoring, security, backup and everything in between — for a predictable monthly cost.
Scope of service
What's included in managed IT support
One contract, covering the whole day-to-day IT picture — not just the bits that break.
Helpdesk support
Remote & onsite support
Proactive monitoring
Patching & updates
Endpoint management
Microsoft 365 administration
Starters & leavers
Cyber security
Independent backup
IT documentation
Supplier management
Ongoing IT planning
Helpdesk
A helpdesk that knows your business
When someone contacts REONEX, they're not starting from scratch explaining their setup. Our helpdesk knows your business, your systems and often your staff by name — so problems get resolved faster, with less back-and-forth.
Most issues are resolved remotely, but onsite support across Leeds is available whenever it's genuinely the right way to fix something.
People you actually speak to
No anonymous ticket queue — you deal with people who know your business, not whoever happens to pick up.
Fixed before it's felt
Monitoring and patching catch most problems before your team notices anything's wrong.
Proactive support
Proactive, not reactive
Devices are monitored continuously and kept up to date with security patches, rather than waiting for something to fail. Endpoint management keeps laptops and desktops consistently configured and protected, whether they're in the office or working remotely.
Microsoft 365
Microsoft 365 and your people
Licensing, administration and security are managed on an ongoing basis, not just set up and left. When someone joins or leaves the business, their Microsoft 365 access is set up or removed properly — not left as an open account nobody remembers about.
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Starters, leavers, done properly
Access granted and removed on time, every time — part of the day-to-day contract, not an afterthought.
Security & backup
Security and backup, handled
Both are included as standard, not sold as an optional extra once something's already gone wrong.
Backup & Disaster Recovery
Independent backup for Microsoft 365 and your wider systems — because Microsoft 365 isn't a backup on its own.
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Behind the scenes
The unglamorous stuff that actually matters
IT documentation is kept up to date, so nothing lives only in one person's head. If a broadband line or phone system develops a fault, REONEX deals directly with the supplier on your behalf — one point of contact, rather than you being passed between companies.
And because technology needs change as a business grows, ongoing IT planning is part of the relationship — not something that only happens when something breaks.
One point of contact
Documentation kept current, suppliers managed on your behalf, and a plan for what's next — not just a queue of tickets.
The wider picture
Part of the full REONEX proposition in Leeds
Managed IT support sits alongside the rest of what REONEX offers Leeds businesses.
FAQ
Managed IT support in Leeds — common questions
Helpdesk support, remote and onsite assistance, proactive monitoring and patching, endpoint management, Microsoft 365 administration, starter/leaver processing, cyber security, independent backup, IT documentation, supplier management and ongoing IT planning.
Yes. Managed IT support is typically provided as a monthly contract covering an agreed scope of users and devices, so costs stay predictable.
Both. Most day-to-day issues are resolved remotely, but REONEX also provides onsite support across Leeds when that's genuinely what's needed.
Yes. REONEX can review your existing setup and run an organised handover with your outgoing provider, covering Microsoft 365, domains, passwords, backups and documentation.
Yes. Microsoft 365 licensing, administration, starter/leaver processing, MFA and security settings are all covered as part of managed IT support.
REONEX can manage third-party suppliers on your behalf, including broadband and telephony providers, so you have one point of contact rather than several.