Privacy Policy for Reo Group T/A Reonex

Last Updated: 6 May 2025

Reo Group trading as Reonex (“Reonex”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Site”) or engage our IT support services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

1.1. Personal Data

  • Contact Information: name, email address, telephone number, postal address when you contact us or request a quote/service.
  • Account Credentials: username, password, and related authentication data if you register for a secure client portal.
  • Payment Data: billing address, payment card data, and other payment-related details when you pay for services.
  • Support Tickets & Communications: details of your IT issues, correspondence, and records of our support interactions.

1.2. Technical & Usage Data

  • Device & Browser Information: IP address, operating system, browser type and version.
  • Usage Data: pages visited, time and date of visits, referring/exit pages, length of visit, and interactions with the Site.
  • Cookies & Tracking Technologies: unique identifiers to enable us to recognise returning visitors, remember preferences, and analyse Site usage.

2. How We Use Your Information

We use your personal data for the following purposes:

  1. Provision of Services: to set up, deliver, and manage your IT support services, process support tickets, and handle payments.
  2. Communication: to respond to inquiries, send appointment confirmations, service updates, technical notices, and administrative messages.
  3. Site Maintenance & Improvement: to analyse usage trends, improve our Site’s content, layout, and functionality.
  4. Marketing & Promotions: with your consent, to send promotional materials, newsletters, and special offers. You may opt out at any time.
  5. Legal & Compliance: to comply with legal obligations, enforce our terms, or protect our rights, property, or safety.

3. Disclosure of Your Information

We may share your data in the following circumstances:

  • Service Providers: third-party vendors who perform services on our behalf (e.g., payment processors, hosting providers, CRM systems).
  • Professional Advisors: lawyers, auditors, or insurance providers for legal compliance or advice.
  • Legal Requirements: if required by law, regulation, or court order, or to respond to lawful requests by public authorities.
  • Business Transfers: in the event of a merger, acquisition, reorganisation, or sale of assets, with appropriate confidentiality safeguards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core functionality of the Site.
  • Analyse Site traffic and usage patterns.
  • Remember your preferences and settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, firewalls, access controls, and regular security assessments.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data will be securely deleted or anonymised.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: request a copy of your personal data.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure: request deletion of your personal data (where lawful).
  • Restriction: request that we limit processing of your data.
  • Portability: receive your data in a structured, commonly used format.
  • Objection: object to our processing, including for direct marketing.

To exercise these rights, please contact us using the details below. We will respond within applicable legal timeframes.

8. Children’s Privacy

Our Site and services are not directed at individuals under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us for removal.

9. International Transfers

If we transfer your personal data outside the UK or EU, we ensure adequate safeguards are in place, such as standard contractual clauses or other appropriate measures, to protect your rights.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above will reflect the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Reo Group T/A Reonex
Email: helpdesk@reonex.com
Address: 521 Thornton Road, Bradford, BD8 9RB
Telephone: 03333 449930

Thank you for trusting Reonex with your IT support needs. We take your privacy seriously and are committed to safeguarding your personal information.