The work behind the support
We're writing up the projects we're proudest of. Nothing goes live until the client has read the page and agreed to their name being on it, so this list is shorter than the work we've actually done. In the meantime, here's what businesses genuinely ring us about.
Why this page is nearly empty
A lot of IT companies publish case studies that are really just adverts: vague numbers, a stock photo, a quote nobody actually said. We'd rather have fewer of them and have them be true.
So nothing appears here until the client has read the write-up, checked the figures against their own records, and confirmed in writing that they're happy to be named. That takes a good deal longer than making something up.
It also means that when a page does go up, you can ring that company and ask them yourself. That's the whole point of a case study, and it's the bit most of them quietly skip.
Nobody gets named without saying yes
Client names, logos, figures and quotes are published with written permission or not at all.
The jobs that make up most of our week
Written generically, because these are patterns rather than particular customers. If one of them sounds uncomfortably familiar, that's usually a good sign you should talk to someone.
Inheriting someone else's setup
A business changes IT provider and nobody can say who owns the Microsoft 365 tenant, which admin accounts exist, or what half the licences are for. We untangle it and hand ownership back to the business.
A migration that can't go wrong on Monday
Moving email, files and shared mailboxes onto Microsoft 365 from an old server or a hosting account nobody supports any more, with the aim that staff notice as little as possible.
Phones that cost too much and do too little
Replacing an ageing phone system with 3CX, keeping the existing numbers, and getting calls onto mobiles and home offices without paying per handset for the privilege.
A new office with nothing in the walls
Structured cabling, a proper comms cabinet and Wi-Fi that reaches the far corner, ideally finished before the furniture arrives rather than three weeks after everyone moves in.
Backups nobody has ever tested
Plenty of businesses have a backup. Rather fewer have watched someone restore from it. We set up independent backup and then actually prove a restore works.
A security questionnaire from a big customer
A larger client or insurer starts asking questions the business can't answer. We help get the five Cyber Essentials controls in place so the honest answer becomes yes.
Printing that quietly eats the budget
Toner bought in a panic, three different makes of printer and no idea what any of it costs per page. Managed print turns that into one predictable line on the invoice.
Who has actually been in the building?
CCTV and door access that someone can genuinely review after the event, instead of a recorder that stopped writing to its disk eighteen months ago.
What each write-up will tell you
So you know what to expect when they start appearing, and what to hold us to.
The situation before
What the business did, how many people, and what their IT actually looked like on the day we walked in.
What it was costing them
The real problem, in time, money or risk. Figures the client has checked and confirmed, not estimates we've flattered.
What we did
The work, in order, including anything that didn't go to plan. A project where nothing went sideways usually means someone's leaving bits out.
What changed
What's measurably different now, and what we'd still like to improve. Honest beats impressive.
What the client says
Their own words, approved by them, with a name and a job title you can look up.
Proof you can look at today
Case studies aren't the only way to judge an IT company, and frankly they're not the most reliable one. These are all things you can check without taking our word for it.
Happier still, ask us for a reference. We'll put you in touch with a business of roughly your size and let them tell you how it's gone.