Managed IT Support
Day-to-day help for your staff and their machines, plus someone keeping an eye on the whole setup.
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Wakefield
IT Support for Wakefield Businesses
Wakefield is a cathedral city wrapped around a district of separate towns, and plenty of its businesses sit closer to a motorway junction than to the city centre. REONEX looks after IT across all of it — offices near Westgate station, units on the business parks, and warehouses out towards Castleford. We are in Bradford, about 20 miles away, and this page is honest about what that means.
Stock, sheds and scanners
When your IT lives in a warehouse, not on a desk
The M1, the A1 and the M62 all cut through the Wakefield district, which is why so much of the country's warehousing ended up here. Wholesale and distribution are two of the district's biggest employers, and they produce a kind of IT estate that a normal office support contract tends to handle badly.
The expensive problems are rarely laptops. They are a handheld scanner that drops out halfway down an aisle, a label printer that stops talking to the stock system on a Friday afternoon, or a signal that dies the moment someone walks into a loading bay. None of that gets fixed by rebooting a router, because it is a building problem. Racking absorbs Wi-Fi, steel shutters block it, and yards have no coverage at all unless somebody deliberately put it there.
We survey the actual space, work out where access points and cabling need to go, and design around how the building is used rather than where the sockets happen to be. If the honest answer is that you need three access points and not a new system, that is what we will tell you.
Cabling & managed Wi-FiCoverage to the back of the racking
Scanners, label printers and stock terminals only work if the signal reaches them. We design for the building you have, not the floor plan.
Services in Wakefield
What we look after
Microsoft 365
Licences that match what people actually use, plus migrations, Teams, SharePoint and the admin nobody enjoys.
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Cyber Security
MFA, email filtering and device protection set up properly. Particularly worth it if you raise invoices by email.
Explore Cyber Security
Backup & Disaster Recovery
Backups that are separate from the thing being backed up, and a plan for the morning the stock system will not load.
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Business Phones & 3CX
One number across the office, the warehouse and a van, with call queues that route to whoever is actually free.
Explore Telecoms
Business Broadband
Proper business lines, and a backup connection for premises where losing the internet stops the dispatch.
Explore BroadbandOffice floor or industrial unit
Two very different buildings, two very different IT problems, one provider who can do both.
Offices and business parks
Professional firms get a different setup
Wakefield is not only sheds. Around 12% of businesses in the district work in professional services, and the office stock reflects that: Grade A space at Merchant Gate directly opposite Westgate station, the business park estate out at Calder Park by junction 39 of the M1, Silkwood Park at junction 40, Wakefield 41 off the A650, and smaller serviced units closer in.
For an accountancy practice, a law firm or a recruitment business, the risks sit somewhere else entirely. The thing that hurts is a mailbox being read by somebody who should not have access to it, or a bank detail quietly changed on an invoice. So the work goes into email security, sensible access control and backups you can actually restore from, rather than coverage surveys.
A fair number of Wakefield businesses run both halves at once, with a few people in an office and the real operation in a unit somewhere else. Being one provider for both is usually cheaper and considerably less annoying than two.
IT for professional services
One technology partner
Everything else that plugs in
Most firms would rather ring one number than keep a list of five suppliers.
The obvious question
We are in Bradford, not Wakefield
There is no Wakefield office and no local number dressed up to look like one. We work from 521 Thornton Road in Bradford, which is roughly 20 miles from Wakefield city centre by road and about half an hour on a clear run. Add a bit at rush hour, as you would expect.
In practice that matters less than it sounds. The large majority of what an IT company does for a small business happens down a remote connection: resetting a password, fixing Outlook, patching machines, sorting a licence, restoring a file somebody deleted. Distance makes no difference to any of it, and nobody has to wait in for a visit.
When a job genuinely needs a person in the building — a switch to replace, a survey to walk, a new unit to cable, a machine that will not power on — someone drives over. We book it in rather than pretending we can be there in twenty minutes, because an honest time you can plan around beats an optimistic one you cannot. Shift patterns outside normal hours can be covered too, though out-of-hours work is charged accordingly and is worth agreeing in writing up front.
About 20 miles
Close enough to drive over when it matters. Far enough that we will say so plainly instead of claiming a Wakefield address we do not have.
Across the district
Wakefield is a district, not just a city centre
Say "Wakefield" and plenty of people picture the city. The district is wider than that: the city itself plus the Five Towns of Castleford, Featherstone, Knottingley, Normanton and Pontefract, along with Ossett and Horbury to the west.
That shape matters if you are choosing a provider. A firm in Knottingley and a firm in Ossett are both Wakefield businesses, but they are a fair drive apart, and a supplier who only really services the city centre will quietly treat one of them as an outlier. We would rather be straight about covering the whole district, including the rail-connected warehousing around Wakefield Europort at Castleford.
Plenty of businesses here also have sites in Leeds, which is only 12 miles up the road and 14 minutes by train. If that is you, it is worth setting the systems up once so both sites behave the same way, rather than letting each one grow its own quirks.
City, Five Towns and the rest
Wakefield, Castleford, Pontefract, Normanton, Featherstone, Knottingley, Ossett and Horbury.
Price and commitment
Published prices, rolling monthly contract
Our prices are on the website. You can read them before you speak to anybody, work out roughly what your team would cost, and decide whether we are worth a phone call. Most IT companies will not do that, which tells you something.
The standard arrangement is a rolling monthly contract with 30 days' notice. No three-year tie-in, no early exit fee, no clause that makes leaving more painful than staying. If the service is good you will stay because it is good. That is a healthier reason than a signature on a long agreement.
We also will not sell you licences you do not need. If a cheaper Microsoft 365 plan does the job for half your staff, we will say so, even though the bigger one would earn us more.
See our pricingAlready with someone else?
Switching does not have to be a mess. We go through what you have, agree an order of work with the outgoing provider, and move things over without the phones going quiet.
How a handover works
FAQ
Questions Wakefield businesses ask
No. We work from Bradford, roughly 20 miles from Wakefield city centre by road. Most support is delivered remotely, and an engineer travels over when a job genuinely needs someone in the building.
Yes. The district takes in the city plus the Five Towns of Castleford, Featherstone, Knottingley, Normanton and Pontefract, along with Ossett and Horbury. We support businesses across all of it.
Yes, and it is a different job from office Wi-Fi. We survey the space and plan cabling and access point positions around racking, loading bays and external yards, so handhelds hold their connection where people actually use them.
Usually, yes. We look after the machines, network, backups and security around a legacy warehouse or stock application, and deal with the software vendor where the application itself needs work. Replacing something that earns its keep is rarely the first answer.
No. Rolling monthly with 30 days' notice is the standard arrangement, and the prices are published on the pricing page rather than held back for a sales call.
Out-of-hours work can be arranged and is charged accordingly. Tell us the shift pattern early and we will agree what is covered in writing, so there are no surprises on either side.